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FAQ

Important Note: To truly understand why our Traditional Japanese Futon are better than anything else available on the market, we highly recommend that you check out our Futon Buying Guide here.

Below are a list of frequently asked questions that we're hoping will answer any questions you may have about our futon (and other products we sell), FutonBedsFromJapan.com, or our Customer Service. If you don't find your answer here, we highly encourage you to contact us here. We look forward to hearing from you.

 
 

 

Why Authentic Japanese Futon are Superior to all others on the Market

futonbedsfromjapan: futon set

First, we recommend you watch this short video that directly covers this topic.

All of our futon are hand-made by a family-owned business ran by a master of the craft of futon production. Not only has Master Ikeuchi been making futon his entire adult life—that is over 55 years of experience in the craft—but he also comes from generations of futon masters who have passed down their "trade secrets."

The futon we sell are made in Japan in the same way they've been made for generations. However, there is a one important difference in how futon are manufactured for the US / Western market. The reality is—sumo wrestlers aside—on average Westerners are simply larger/heavier than the typical Japanese person. Because of this, futon made for the Western market are made with much more cotton filling. However, aside from this additional padding and larger overall dimensions, these futon are no different than those sold in Japan.

Note: When your futon arrives, it is packed in a plastic vacuum bag. During transit, because the futon isn't allowed to "breathe", the scent of the natural cotton fibers gets very concentrated. When you open the bag you're sure to notice this distinctive smell. We've discovered that there are basically two kinds of people: 1) Those that love this smell (I'm (Dean) am one of them), and 2) Those that don't. If you're in this "camp" don't worry, once the futon is out of the bag, simply hang it out for a few hours and this scent disappears entirely.

 

What Exactly Do I Get When I Order a Futon from FutonBedsFromJapan.com?

happy_customer

First, we recommend you watch this short video that directly covers this topic.

Traditionally, futon come as a set: The shikibuton (/she•key boo•tone/ bottom "mattress") and the kakebuton (/ka•kay boo•tone/ top "quilt") You can purchase our futon as a set (shikibuton and kakebuton / "mattress" & "quilt") or separately if you just wanted the shikibuton ("mattress").

All of our kakebutons (quilt) are made from a sturdy 100% cotton, traditional pattern-printed material and 100% natural cotton filling.

All of our shikibutons (mattress) are made with a sturdy, 100% cotton, traditional pattern-printed outer material with a blended 90% cotton / 10% poly "cotton". Why the 10% man-made material? Experience has shown that a small percentage of poly fiber blended with the cotton helps to separate the natural cotton fibers which allows the cotton to "breathe" and release moisture more efficiently.

Check out our care instructions here to see why this is important.

Our futon come in four standard sizes. See our size chart below.

Futon Sizes & Configurations

Our futon come in four standard sizes. (However you can order them custom sized for a small additional up-charge.)

Futon Sizes and Weights

Size:"Mattress" (bottom) | "Quilt" (top)DimensionsWeight
Single shikibuton (bottom) 35" x 78-1/2" x 4-1/2" inches | 90 x 200 x 12cm (Filling weight 11.25 lbs | 5.1kg)
  kakibuton (top) 55" x 78-1/2" inches | 140 x 200cm (Filling Weight 6.17 lbs | 2.8kg)
Double shikibuton (bottom) 47-1/4" x 78-1/2" x 4-1/2" inches | 120 x 200 x 12cm (filling weight 15 lbs | 6.8kg)
  kakibuton (top) 67" x 78-1/2" inches | 170 x 200cm (filling weight 8.37 lbs | 3.8kg)
Queen shikibuton (bottom) 59" x 78-1/2" x 4-1/2" inches | 150 x 200 x 12cm (filling weight 18.7 lbs | 8.5kg)
  kakibuton (top) 80-1/2" x 78-1/2" inches | 205 x 200cm (filling weight 8.7 lbs | 4.4kg)
King shikibuton (bottom) 70-1/2" x 78-1/2" x 4-1/2" inches | 180 x 200 x 12cm (filling weight 22.25 lbs | 10.1kg)
  kakibuton (top) 92-1/2" x 78-1/2" inches | 235 x 200cm (filling weight 11 lbs | 5.0 kg)

* Note: The size designations of "single," "queen," etc. are not the same dimensions as those in the U.S. Please make sure you take special note of the dimensions to make sure they're a good fit for you and you're not surprised when your futon arrives. It might be helpful to use a tape measure and fold out a flat bed sheet to the dimensions of the futon you intend to buy. This will help you visualize the size much more accurately.

Important Note: All sizes are subject to up to a 5 centimeters (about 2") variance.

Although your futon will be made exactly to the dimensions above , the vacuum packing and shipping process may cause shrinkage. How much? It tends to vary. It is our experience that over time after hanging the futon and also through use, the fabric relaxes again and returns to the original manufactured size. That said, please allow for 5 cm (about 2") tolerance.

Pricing

Custom Sized Orders

Information we will need when quoting a custom futon or futon set.

  • Description: Shikibuton (mattress) or Shikibuton/Kakebuton Set (mattress & quilt)
  • Dimensions: Length (L) X Width (W) X 12cm*
  • Style: Fabric Pattern Choice
  • Protection & Convenience: If you want custom covers made as well. (Highly recommended)
 
Click Here to Contact Us for a Custom Price Quote

* Note: Lead times for custom orders are 12-15 work-days.

Important Note: All custom sized orders are subject to a 5 centimeters (about 2") variance.

Although your custom futon will be made exactly to the dimensions you specify, it has been our experience that the vacuum packing and shipping process causes some shrinkage. How much? It tends to vary. It is our experience that over time after hanging the futon and also through use, the fabric relaxes again and returns to the original manufactured size. That said, please allow for a 5 cm (about 2") tolerance.
*All of our futon mattresses are 12cm (about 4.5 inches) thick.)

 

Shipping & Delivery

FutonBedsFromJapan.com - Free Delivery

Once we receive your futon order it is typically made and shipped within 5-7 workdays. (Please keep in mind that our factory is closed on the weekends, so if you order on a Friday in the USA, it is likely Saturday here in Japan depending on what time it is.) Futon are shipped from Japan via air mail, then once they arrive in your country, they're shipped "ground" by UPS. Current lead times are 12 -15 work days. or 15-17 work days for custom sized orders. (Note: By "work days" we mean that weekends are not counted.) Futon come vacuum-packed, wrapped in strong, poly-lined kraft shipping paper and poly-strapped. The vacuum-pack bag can later be re-used for long-term storage of your futon.

Currently FutonBedsFromJapan.com pays freight/delivery costs to your shipping location when you buy from us, so in most cases there are no additional delivery freight-costs above the purchase price. However, if your shipping location is outside of UPS' regular delivery areas such as an outlying rural area (aka "the country") or in a suburban location outside of their regular service area, they may add an additional "fuel charge" fee. Important: Any additional delivery fees will need to be paid by you. If you feel this may apply to you, please email us with your zip code and we can give you an estimate of additional fees (if they apply).

Import Duty Fees It seems to be almost random and (typically rare) in the USA, but there may also be an Import Duty Fee (usually $35 or less). In Canada every order has been assessed a Duty Import Fee of between $45-$110. (If you're Canadian I wish I could tell you more accurately how much your fee will be, but it appears that the Customs agents are a law unto themselves and up to now the fee amounts seem to be based on whim. Sorry!) This fee will be charged to your order by UPS and will need to be paid at time of delivery.

Australia & New Zealand Delivery: Due to product licensing conflicts, we can not ship to Australia or New Zealand at all.

 

Payment Methods, Sales Tax & Additional Charges

No Sales Tax

We currently accept these forms of payment:

PayPal, Visa, Mastercard and Discover, as well as Direct Cash Deposits to our U.S. Bank of America Banking Account (When you choose this option in the shopping cart, we'll contact you with the necessary details.)

Click Here Now to Create Your PayPal Account

 

Currently when you buy your futon from FutonBedsFromJapan.com you pay no sales tax!

The purchase price includes regular freight fees and you pay no sales tax at all. Typically you pay no freight charges (for delivery to your location), however, if you're requesting delivery to an area found outside of the regular delivery areas for UPS, an additional fuel charge may be added. If you feel this may apply to you, please email us with your zip code and we can give you an estimate of additional fees (if they apply).

 

Futon Use as a Guest Bed or Day Bed

Guest Bed and Day-beds

I just want to use my futon as an extra bed for guests or a daybed; is this a good option?

First, we recommend you watch this short video that directly covers this topic.

Perfect! Traditionally futon are brought out at night and then stowed away in the morning so the room could be used for other purposes. (This still happens in many Japanese households.) So futon are also an excellent solution for occasional bedding when guests show up and spend the night. They're quick and easy to lay out and your guests will enjoy a comfortable night of sleep!

See the Futon Care and Storage section below to see how simple and convenient futons can be as occasional bedding.

 

Futon Care & Storage

care and storage

Can my futon be conveniently stored away when I don't need it?

Definitely! Traditionally futon are brought out at night and then stowed away in the morning so the room could be used for other purposes. (This still happens in many Japanese households.)

Our futon can be rolled or folded up quickly (the Japanese fold them), and are light enough to be easily packed away in the bottom of a linen closet.


For long-term storage, you can even re-use the vacuum-pack it was sent in. (If you do this, make sure you allow several hours for the cotton filling to "breathe" and fluff-out again. We want your guests to be so enthusiastic about the comfortable night sleep they had that they want to order one of our futon for themselves!)

Futon Care

Watch this short video to see how simple and easy it is to care for your futon: How to Care for Your Futon

Care of your futon is quite simple. If you're sleeping on your futon nightly then do as the Japanese do: Airing and sunning your futon outside is essential for maintaining it's—and your health.

The UV rays and warmth from natural sunlight kill those microscopic bedbugs, mold and mildew that are known to haunt Western style mattresses. So Japanese futon are fantastic because they are light-weight and can easily be hung out over clothes-lines, balcony railings or laundry poles using our futon clips we provide at no additional charge with your order.

By regularly hanging your futon outside for 2-4 hours (about weekly in the summer and once a month in winter—more often if sweating is an issue!), you are allowing the cotton to "breathe" and fully dry which prevents mold. From time to time, you can also beat your futon while hanging them to remove dust and flaked skin. Badminton racquets work great for this! (Poor futon . . . all this talk of "hanging" and "beating" them! ;) But don't worry, they can take it. )

If you're only using your futon occasionally as a guest bed, care for your futon is the same except you don't need to hang it out as often. It your futon gets stored for long periods between uses, however, then make sure you're hanging it out for a few hours to "breathe" and fully dry before you pack it away-- especially if you plan to store it in a vacuum-pack bag.

Futon are also a great bedding choice for chronic allergy sufferers

By the way, our futon are far more affordable to clean or have professionally cleaned. It is much cheaper and easier to clean a futon than a standard mattress. Find a coin-op or dry-cleaner with industrial sized laundry equipment. Important! Make sure your futon is completely dry throughout before sleeping on it or packing it away!

 

Privacy & Security (Terms and Conditons)

privacy-policy

Is it safe to purchase using your credit card on the Internet? Absolutely! FutonBedsFromJapan.com uses the latest shopping-cart security technology in our checkout process. Our checkout cart is integrated with PayPal which is extremely secure.

Every year billions of dollars of ecommerce is transacted online and your identity and credit cards are completely secure with today's secure-pay technology such as that used by PayPal.

View our Cookie Policy and Privacy Policy

 

Returns & Replacements

return policy

We will exchange a futon if it is damaged in transit or defective in the manufacturing process (our futon are hand made and thoroughly inspected before they are shipped, so this would be very unlikely) and has not been used. We cannot refund or exchange used futons due to health and safety concerns.

If you have any questions or concerns that you would like to clear up before ordering, please Contact Us here as we look forward to the opportunity to address your concerns and give you any guidance you may need prior to ordering.

 

How can I view the Delivery Status of my order?

order status

Once your order is placed, you will receive an emailed order confirmation with the order details. Once your order has been shipped, you will also receive a separate email with a Tracking Number. To track your order every step of the way along it's journey to your front door, click here and enter your emailed Tracking Number (not the invoice number!) into the tracking box window.

If you reside outside of the USA or Canada, you will find your order tracking here: Non USA/Canada Delivery Status Tracking

If you are unable to access the information you need with this process, please Contact Us here and we will get back with you in 24 hours or less.

(Typically within just a few hours.)

 

My futon set has arrived, and when I opened the vacuum bag it was in I encountered a strong smell. What is that smell?

order status

Your futon set is packed in a plastic vacuum bag during transit. Because of this, the futon isn't allowed to "breathe" and the scent of the natural cotton fibers gets very concentrated. When you first open the bag you're sure to notice this distinctive smell. We've discovered that there are basically two kinds of people: 1) Those that love this smell (I (Dean) am one of them), and 2) Those that don't. If you're in this "camp" don't worry, once the futon is out of the bag simply hang it out for a few hours and this scent disappears entirely.

 

Do your Japanese futon meet U.S. Bedding Safety Certification requirements?

Traditional Futon U.S. Bedding Safety Certified?

The futon sold on FutonBedsFromJapan.com are authentic Japanese futon. The materials used pass all safety requirements for Japan. They have not undergone any certification process to meet the U.S. bedding safety requirements. Our cotton filling or outer fabrics have not been infused with any sort of chemicals to retard flames.

Personally, our view is the less chemicals exposed to our bodies where we spend a large part of our lives (sleeping in bed) the better!

All that said . . .

Are these futon safe, then?

To answer that I (Dean) can only share what Master Ikeuchi has observed from decades of experience.

Mottainai

Here in Japan there is a concept known as "Mottainai" which is deeply instilled in the Japanese, particularly in the older generations. Essentially this is a regret felt by wasting. (You'll see this in action, for example, in offices, etc. where yesterday's printed reports and invoices are cut up into smaller squares and the backs used by the staff as notepaper.)

One of the services that the factory provides is putting new cotton filling into old, used futon. The reality is that their customers could probably buy a new futon for not much more than they pay to have this done, but then this would be "a waste of a perfectly good futon."

Bottom Line: Futon Don't Burn Very Easily

Every year hundreds of futon are returned to the factory to have new cotton put in them. Master Ikeuchi's son told me that often they will see where the owners had fallen asleep while smoking and the cigarette had actually burned through the outer fabric and into the cotton where it toasted the cotton a bit before dying out. The reality is, cotton packed into a futon isn't really very flammable.

Of course this isn't lab-tested data, this is simply anecdotal information based on decades of experience. If you have concerns about the safety of a futon that hasn't had Big Brother's "U.S. Seal of Safety" you should simply not buy our futon.