The purchasing experience with FutonBedsFromJapan.com is superb. Any questions or special requests are met with a prompt and thoughtful reply. Dean quickly gained my trust concerning futon so I was happy to expand my purchase to include zabuton and kushyon. The quality of the products are as promised, and I now am enjoying a slice of the look, feel and smell of traditional Japan. Thanks Dean, for sharing the joy of this exceptional craftsmanship with me!